# Appointment Reminder Playbook

> HVACAutomate sends HVAC appointment reminders by SMS and email to reduce no-shows and keep customers prepared.

## What problem does this solve?

No-shows waste technician capacity and delay booked revenue. Many HVAC offices do not consistently send reminders at the right time.

## What does the playbook do?

- Sends a reminder 24 hours before the job
- Sends a reminder near the appointment time
- Confirms address and appointment window
- Shares arrival expectations
- Reduces manual reminder work for office staff