# Annual Maintenance Reminder Playbook

> HVACAutomate reminds past HVAC customers when they are due for annual service.

## What problem does this solve?

Customers forget to schedule maintenance, and contractors lose repeat revenue when service history is not followed up automatically.

## What does the playbook do?

- Tracks past service timing
- Sends annual reminders
- Prompts customers to book a tune-up
- Routes replies to the office or booking flow
- Supports recurring maintenance revenue