# Missed-Call Recovery Playbook

> HVACAutomate texts missed callers instantly, captures HVAC job details, and routes urgent opportunities to the team.

## What problem does this solve?

Homeowners with no heat or no AC rarely wait. If a call is missed, they often call the next HVAC company.

## What does the playbook do?

- Detects missed calls
- Sends an immediate text-back
- Asks whether the customer needs AC, heat, maintenance, or an estimate
- Captures name, address, urgency, and callback number
- Escalates urgent jobs to humans

## Example text

"Hey, this is Thompson Heating and Cooling. Sorry we missed you. Do you need AC, heat, maintenance, or an estimate?"