# Review Automation Playbook

> HVACAutomate requests Google reviews after completed HVAC jobs while customer satisfaction is fresh.

## What problem does this solve?

Happy HVAC customers often leave without reviewing because nobody asks at the right moment.

## What does the playbook do?

- Waits until a job is completed
- Sends a friendly review request
- Links to the Google Business Profile review page
- Escalates unhappy feedback to humans instead of pushing for a review
- Helps increase local trust signals