Privacy Policy

1. Who We Are

HVACAutomate ("we," "us," or "our") provides automation template software for HVAC businesses, accessible at hvacautomate.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information you provide directly:

• Name, email address, business name, and phone number when you sign up for our free template pack or create an account
• Payment information processed securely by Stripe (we never store card numbers)
• Communications you send us via email

Information collected automatically:

• IP address and browser type when you visit our site
• Pages visited and time spent on the site
• Referring URLs

3. How We Use Your Information

• To deliver the services you requested (template pack, subscription access, onboarding)
• To send transactional emails (receipts, account access links, support responses)
• To send marketing emails about HVACAutomate updates and tips (you can unsubscribe at any time)
• To process payments through Stripe
• To improve our website and services
• To comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information. We share data only with:

• Stripe — payment processing. Governed by Stripe's Privacy Policy.
• Resend — email delivery. Governed by Resend's Privacy Policy.
• Vercel — website hosting. Governed by Vercel's Privacy Policy.
• Legal authorities when required by law.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by emailing hello@hvacautomate.com. We will delete or anonymize your data within 30 days of request, except where retention is required by law.

6. Cookies

We use a single authentication cookie (ha_token) to keep you logged into your dashboard. We do not use advertising cookies or tracking pixels. You can disable cookies in your browser settings, which will require you to use the magic link login on each visit.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing emails (unsubscribe link in every email)
• Data portability

To exercise these rights, email hello@hvacautomate.com.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure JWT tokens for authentication, and encrypted payment processing through Stripe. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

HVACAutomate is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests:

HVACAutomate
Email: hello@hvacautomate.com
Website: hvacautomate.com